Shipment and Delivery
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the designer/fashion studio for dispatch within 24 hours after the order is placed. The designer/fashion studio processes the orders, which takes an additional 1–2 days.
- Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. A tracking will be emailed to you as soon as your item is shipped.
Do you ship to international address?
Currently we only ship within Australia.
How do I track my order?
All items have a tracking number. If you add your mobile number during ordering you will receive tracking updates and day of delivery.
How are the items delivered?
The item is shipped via Australia Post, Fastway or Allied Express, according to the size and weight of the item. A tracking number will also be sent to you after dispatch.
How can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
How long does it takes to ship?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
NOTE:
We are unable to guarantee a delivery on any specific dates or times
When will the item be dispatched?
Most items will be dispatched within 1-2 days after full payment is received.
Where can I find the delivery information?
Tracking information will be emailed to you.
UNDELIVERABLE POSTCODES
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list; however, there are still a few postcodes that are undeliverable for some items. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
All items
|
State |
Postcode |
Suburb |
|
SA |
5701 |
WOOLUNDUNGA |
|
WA |
6740 |
DRYSDALE RIVER |
|
WA |
6740 |
MITCHELL PLATEAU |
|
WA |
6740 |
OOMBULGURRI |
|
WA |
6740 |
KALUMBURU |
|
WA |
6740 |
PRINCE REGENT RIVER |
|
WA |
6740 |
WYNDHAM |
|
WA |
6743 |
WARMUN |
|
WA |
6743 |
CAMBRIDGE GULF |
|
WA |
6743 |
LAKE ARGYLE |
|
WA |
6743 |
DURACK |
|
WA |
6743 |
GIBB |
|
WA |
6743 |
KUNUNURRA |
|
TAS |
7151 |
HEARD ISLAND |
|
TAS |
7151 |
DAVIS |
|
TAS |
7151 |
MAWSON |
|
TAS |
7151 |
MACQUARIE ISLAND |
|
TAS |
7151 |
MCDONALD ISLANDS |
|
TAS |
7151 |
CASEY |
Bulky items
|
State |
Postcode |
|
NT |
0800-0999 |
|
NSW |
2641,2717, 2831, 2898, 2899 |
|
QLD |
4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959 |
|
QLD |
4806-4899, 4900-4999, 9960-9999 |
|
SA |
5701 |
|
WA |
6055 |
|
TAS |
7151 |
|
WA |
6215-6699 |
|
WA |
6700-6799 |